Job Title: IT Support Technician
Location: Anaheim, CA
Starting Pay: $23/hour
Employment Type: Full-Time, Entry-Level
Availability: Immediate Hire
About Us
Direct Connect Connections specializes in logistics and fulfillment for skilled trades, delivering innovative solutions to streamline operations. Our back-office processes are supported by cutting-edge technology, automation, and AI integration. We are a forward-thinking company that offers an excellent opportunity for growth in a tech-driven environment.
Job Summary
We are seeking an IT Support Technician to join our team in Anaheim, CA. This role is ideal for a motivated individual with strong technical skills who is eager to grow and innovate. You will manage IT support for approximately 20 workstations, handle system security, and contribute to back-office automation. This is an entry-level position with opportunities to work on advanced technology, including Python scripting, AI tools, and virtual desktop environments.
Key Responsibilities
IT Support
- Provide technical support for approximately 20 workstations.
- Troubleshoot and resolve hardware and software issues.
- Perform password resets and manage user accounts.
- Ensure IT security compliance and monitor system integrity.
System Administration
- Operate and maintain remote desktop and virtual desktop environments.
- Maintain and optimize scripts running on virtual machines for backend automation.
- Handle system updates, backups, and recovery tasks.
Automation & Development
- Utilize Python and Selenium to maintain and develop automation scripts.
- Collaborate on coding projects for process improvements and new functionalities.
- Ensure reliability and efficiency of existing automation processes.
Data & Reporting
- Assist with data reconciliation and reporting, primarily in Excel.
- Support teams with ad hoc data analysis and reporting needs.
- Develop and maintain scripts for streamlining data processes.
AI Integration
- Work on AI-driven tools to enhance back-office operations.
- Participate in integrating AI solutions into existing workflows.
Qualifications
Required Skills
- Proficiency with Microsoft 365, including Office products like Excel, Word, and Teams.
- Experience with remote desktop and virtual desktop environments.
- Basic to intermediate proficiency in Python; familiarity with Selenium is preferred.
- Knowledge of IT security best practices.
- Strong troubleshooting and problem-solving skills.
Preferred Skills
- Familiarity with AI tools and technologies.
- Experience with data reconciliation and Excel reporting (e.g., pivot tables, VLOOKUPs, formulas, sorting, and formatting data for usability).
- Knowledge of scripting and automation techniques.
Expectations for Candidates
We value honesty and transparency in our hiring process. If you claim proficiency with any systems or tools listed in the job description, you should have real-world, demonstrable experience. For example:
- If you state proficiency in Excel, you should be able to perform tasks such as writing formulas, creating pivot tables, executing VLOOKUPs, and sorting and formatting data effectively—not just opening the program and typing into cells.
- Similarly, if you claim familiarity with Python, you should be able to explain the basic functionality of the language and demonstrate your ability to work with scripts.
It will be clear during the interview process and probationary period whether you have the necessary skills. Misrepresentation of your abilities will result in immediate disqualification.
Soft Skills
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks in a fast-paced environment.
- Strong attention to detail and a proactive mindset.
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, or related field is a plus but not required.
- Previous IT support experience preferred but not required for the right candidate with strong technical skills.
What We Offer
- Starting pay of $23/hour.
- Opportunity to work with a company leading innovation in logistics and fulfillment.
- Hands-on experience with automation, scripting, and AI technologies.
- Growth potential in a collaborative and tech-focused environment.
How to Apply
If you're ready to jumpstart your career in IT and work with cutting-edge technologies, apply today! Send your resume and a brief cover letter to [email protected].
Join Direct Connect Connections and become part of a team that values innovation, efficiency, and excellence in delivering solutions for skilled trades logistics.